Help
Shipping & Returns
Hand-poured to order, carefully packed, and posted from Los Angeles — with an easy return if something isn't right.
Shipping
Every candle is poured in small batches, so we pour, pack, and post your order within 2 business days. You'll get a tracking link by email the moment it ships.
- Delivery estimates are provided by the carrier and aren't guaranteed.
- We're not responsible for carrier delays once a parcel has shipped, but we'll always help you track it down.
- Please double-check your shipping address at checkout — we can't reroute a parcel once it's posted.
Heads up: candles are sensitive to heat. In very hot weather we may hold an order a day or add extra protection so your candle arrives in perfect shape.
Returns & exchanges
We want you to love your candle. If something isn't right, email us within 14 days of delivery at harmony.e.company@gmail.com with your order number and we'll make it right.
- Unused candles in their original condition can be returned within 14 days for a refund of the item price.
- For safety and hygiene, used or partially burned candles can't be returned — unless they arrived damaged or faulty.
- Arrived damaged? Send a photo within 48 hours and we'll replace or refund it right away, no return needed.
- Return shipping is the customer's responsibility unless the item was faulty or we made an error.
- Refunds are issued to your original payment method once we receive the return — usually within 5–7 business days.
How to start a return
Email harmony.e.company@gmail.com with your order number and a quick note on what you'd like to do (refund or exchange). We'll reply with a return address and next steps — a real person, usually same day.
Looking for burn and care tips? See our Candle Care & Burn Guide. Full terms are on our Terms page.